Communication Tips

Lawyers Information Kit

Communication Tips

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Useful Contacts

It is important to convey very simple messages when communicating with people with intellectual disabilities. The following communication tools will be useful to enhance the effectiveness of the communication with a client with intellectual disability:

Give permission to say “I don’t get it”. Acknowledge that this is hard stuff. For example, “I need to make sure I explain it properly. Please tell me if I’m not clear enough”. Most people with an intellectual disability will try to bluff their way through rather than ask.

Use short sentences, simple language, no jargon

One idea at a time

Slow down

Check that the person understands – but own the checking or the person may think they gave you the wrong answer.

Abstract concepts are especially difficult – be concrete

Expect an answer but be prepared to wait. You may need to wait an uncomfortable time to make sure there has been time for the person to process the information and answer.

Try not to interrupt. Don’t finish the person’s sentences

Sign post “ OK, that’s all I need to know about that. Now can we talk about ….”

Open questions and encourage free recall – let the person tell their story

Remember body language messages – these speak very loudly for someone with an intellectual disability

Minimize distractions

Breaks are essential – the person is likely to have limited concentration

Reinforce the important messages

Contact CJSN

For further information email cjsn@idrs.org.au or phone (02) 9318 0144 for further information.

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Updated August 4, 2005